Refund and Returns Policy
Effective Date: January 15, 2025

At Hublot Excellence, we are committed to providing our customers with the best shopping experience. If you’re not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

1. Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Returns will be processed with the original method of payment.

To initiate a return, please contact us at info@hublotexcellence.com or call us at (815) 692-3075 to request a return authorization. We will provide instructions on how to return your item.

2. Non-Returnable Items

Certain items are non-returnable and include, but are not limited to:

  • Gift cards.
  • Custom or personalized products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

If you are unsure whether your purchase qualifies for a return, please reach out to our customer service team for clarification.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. If the return is approved, we will process your refund to the original method of payment within 5-10 business days.

Please note that shipping costs are non-refundable. If you received free shipping on your order and return a portion of your purchase, the cost of shipping may be deducted from your refund.

4. Exchanges

If you would like to exchange an item, we recommend initiating a return for the original item and placing a new order for the item you want in exchange. This ensures that your exchange is processed as quickly as possible.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@hublotexcellence.com or call (815) 692-3075. We will work with you to resolve the issue by offering a full refund or a replacement, depending on your preference and product availability.

6. Return Shipping Costs

The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. We cannot guarantee that we will receive your returned item if shipping is not insured.

7. How to Return Your Item

To return an item, please follow these steps:

  1. Contact us at info@hublotexcellence.com or call (815) 692-3075 to obtain a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include the receipt or proof of purchase.
  4. Ship the item to the return address we provide upon receiving your request.

8. Contact Us

If you have any questions regarding our refund and returns policy, please feel free to contact us: